Privacy Policy
Your privacy is important to us. This Privacy Policy explains how 32 Pearls London Ltd collects, uses, stores and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It also explains your rights and how you can exercise them.
1. HOW WE COLLECT YOUR DATA
We may collect personal information in the following ways:
Direct interactions
When you contact us by email.
When you enquire about our services.
During online consultations.
When you voluntarily provide medical or health-related information.
Website interactions
Through cookies and similar technologies when you visit our website.
Through website analytics where implemented.
Third-party sources
When you are referred by another healthcare professional.
When appointments are arranged through one of the clinics where we practise.
Where permitted by law.
2. HOW WE USE YOUR DATA
We process your personal information to:
Respond to enquiries.
Arrange and provide online consultations.
Deliver TMJ Therapy® services.
Deliver Dental Acupuncture and Acupressure services within scope of practice.
Deliver YTM® Method Therapy services.
Maintain confidential patient records where treatment is provided directly by 32 Pearls London Ltd.
Communicate regarding appointments or service enquiries.
Comply with our legal, professional and regulatory obligations.
Improve the quality, security and functionality of our website.
Prevent fraud and protect our business.
We will only use your personal information where we have a lawful basis to do so.
3. LEGAL BASES FOR PROCESSING DATA
We rely on one or more of the following lawful bases:
Your consent.
Performance of a contract.
Compliance with legal obligations.
Legitimate interests where these do not override your rights and freedoms.
The provision and management of healthcare services and health information where permitted by law.
4. DATA SHARING & THIRD PARTIES
We never sell or rent your personal information.
We may share your information with:
Healthcare professionals involved in your care where appropriate.
Clinics where your appointment has been arranged.
Professional advisers.
Secure IT service providers supporting our business.
Video consultation providers such as Zoom.
Legal, regulatory or government authorities where disclosure is required by law.
All third parties are expected to process your information securely and confidentially.
5. PATIENT RECORDS
Most clinical records relating to treatment provided within partner clinics will be maintained by the relevant clinic in accordance with its own Privacy Policy.
Where treatment is provided directly by 32 Pearls London Ltd, confidential patient records will be maintained securely and only accessed where necessary for the provision of healthcare, legal compliance or safeguarding responsibilities.
6. DATA RETENTION
We retain personal information only for as long as necessary to:
Provide healthcare services.
Meet legal and professional record-keeping requirements.
Resolve disputes.
Protect our legitimate business interests.
When personal information is no longer required, it will be securely deleted or destroyed.
7. DATA SECURITY
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or loss.
Whilst every reasonable effort is made to protect your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.
8. YOUR RIGHTS
Under UK GDPR you have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your information where applicable.
Request restriction of processing.
Request transfer of your personal information where applicable.
Object to certain types of processing.
Withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us using the details below.
9. CHILDREN'S PRIVACY
32 Pearls London Ltd provides services to both adults and children.
Where treatment is provided to a child, personal information will be processed in accordance with UK data protection legislation. Where required, consent will be obtained from a parent or legal guardian.
10. COOKIES & WEBSITE ANALYTICS
Our website may use cookies to improve your browsing experience and understand how visitors use our website.
Further information is available in our Cookie Policy.
11. INTERNATIONAL DATA TRANSFERS
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR, including the use of recognised contractual protections where required.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices.
The latest version will always be available on this website.
13. CONTACT INFORMATION
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
If you are dissatisfied with how your personal information has been handled, you also have the right to complain to the Information Commissioner's Office (ICO) via www.ico.org.uk.
Cookie Policy
Last Updated: 5 July 2026
This Cookie Policy explains how 32 Pearls London Ltd ("we", "us" or "our") uses cookies and similar technologies when you visit our website. It explains what cookies are, why we use them and how you can manage your cookie preferences.
By continuing to use our website, you consent to the use of cookies in accordance with this Cookie Policy, unless you choose to disable them through your browser settings or our cookie banner where applicable.
1. WHAT ARE COOKIES?
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.
Cookies help websites function correctly, remember your preferences, improve your browsing experience and provide information about how visitors use a website.
Cookies cannot normally identify you personally, although some cookies may collect personal information when combined with other data.
2. TYPES OF COOKIES WE USE
We may use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the operation and security of our website. They enable core functionality such as page navigation, security features and website accessibility.
These cookies cannot be disabled through our website.
Functional Cookies
These cookies remember your preferences, such as language settings or other website choices, to provide a more personalised experience.
Performance and Analytics Cookies
Where implemented, these cookies help us understand how visitors use our website by collecting anonymous information such as page visits, navigation patterns and website performance.
This information helps us improve the website and the services we provide.
These cookies will only be used where required and, where applicable, with your consent.
Marketing Cookies
At present, 32 Pearls London Ltd does not intentionally use marketing or advertising cookies.
Should this change in the future, this Cookie Policy will be updated and your consent will be obtained where required by law.
3. HOW WE USE COOKIES
We use cookies to:
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Ensure our website functions safely and correctly.
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Improve website performance and reliability.
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Remember website preferences where applicable.
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Understand how visitors use our website.
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Improve the overall user experience.
4. THIRD-PARTY COOKIES
Our website may contain links to external websites, including the clinics where appointments can be booked.
If third-party services such as website analytics or embedded content are used, these providers may place their own cookies on your device. These cookies are governed by the privacy and cookie policies of those third parties.
32 Pearls London Ltd does not control the cookies placed by external websites or third-party services.
5. MANAGING YOUR COOKIE PREFERENCES
You can control or delete cookies through your internet browser settings.
Most browsers allow you to:
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View stored cookies.
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Delete existing cookies.
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Block all cookies.
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Block cookies from specific websites.
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Receive notifications before cookies are stored.
Please note that disabling certain cookies may affect the functionality and performance of our website.
If a cookie consent banner is available on our website, you may also update your preferences through that banner at any time.
6. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes to our website, technology, legal requirements or business practices.
Any updates will be published on this page together with the revised "Last Updated" date.
7. CONTACT US
If you have any questions regarding this Cookie Policy, please contact:
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
Terms & Conditions
Last Updated: 5 July 2026
Welcome to the 32 Pearls London Ltd website ("Website"). These Terms & Conditions govern your use of this Website and any information or services provided through it. By accessing or using this Website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use this Website.
1. ACCEPTANCE OF THESE TERMS
By using this Website, you confirm that you are at least 18 years of age or are using the Website with the consent of a parent or legal guardian.
Your continued use of the Website confirms your acceptance of these Terms and any future amendments.
2. ABOUT US
This Website is owned and operated by:
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
3. USE OF THIS WEBSITE
You may use this Website for lawful, personal and non-commercial purposes only.
You agree not to:
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Use the Website in any unlawful manner.
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Attempt to gain unauthorised access to the Website or its servers.
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Introduce viruses, malware or other harmful material.
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Interfere with the operation or security of the Website.
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Copy, reproduce or distribute Website content without permission.
We reserve the right to suspend or restrict access where these Terms are breached.
4. INFORMATION PROVIDED ON THIS WEBSITE
The information published on this Website is intended for general educational and informational purposes only.
Whilst every reasonable effort is made to ensure information is accurate and up to date, it should not be relied upon as medical, dental or healthcare advice. Please note that the therapies provided are types of complementary therapy.
Any concerns regarding your health should always be discussed with an appropriately qualified healthcare professional.
Viewing this Website does not create a practitioner-patient relationship with 32 Pearls London Ltd.
5. OUR SERVICES
32 Pearls London Ltd provides information regarding:
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TMJ Therapy®
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Dental Acupuncture and Acupressure
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YTM® Method Therapy
Where appointments are offered, they are generally arranged through the individual clinics where services are provided. Those clinics may have their own booking procedures, policies and terms, which should also be reviewed.
6. INTELLECTUAL PROPERTY
Unless otherwise stated, the original text, photographs, graphics, branding and website design created for 32 Pearls London Ltd are owned by, or licensed to, 32 Pearls London Ltd.
Third-party names, logos, trademarks and treatment methods displayed on this website remain the property of their respective owners. This includes TMJ Therapy®, the YTM® Method and Glossopostural Integration®.
TMJ Therapy® is referenced solely to identify Rumana Husein’s completion of the TMJ Therapy® Level 3 Diploma, her practitioner qualification and her clinical use of the treatment within her scope of practice. 32 Pearls London Ltd does not claim ownership of the TMJ Therapy® name, logo, techniques, assessments, protocols, training materials or methodology.
Permission to use TMJ Therapy® within clinical practice or to display the approved practitioner logo does not authorise 32 Pearls London Ltd to teach, demonstrate, reproduce or provide training in TMJ Therapy® techniques, assessments, protocols or methodology without prior written permission from the trademark and intellectual-property owner.
Original content belonging to 32 Pearls London Ltd may not be copied, reproduced, modified, distributed or published without prior written permission. Third-party materials remain subject to the rights and permissions of their respective owners.
7. LINKS TO THIRD-PARTY WEBSITES
This Website may contain links to third-party websites, including clinics where appointments may be booked.
These websites are provided for your convenience only.
32 Pearls London Ltd accepts no responsibility for the content, availability, privacy practices or terms of any third-party website.
Your use of third-party websites is entirely at your own risk.
8. PRIVACY
Your use of this Website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use and protect your personal information.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, 32 Pearls London Ltd shall not be liable for any direct, indirect, incidental or consequential loss or damage arising from:
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Your use of this Website.
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Reliance on information published on this Website.
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Temporary interruption or unavailability of the Website.
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Errors or omissions within Website content.
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Unauthorised access to Website systems or personal information.
Nothing within these Terms excludes liability where such liability cannot legally be excluded under the laws of England and Wales.
10. USER RESPONSIBILITIES
By using this Website you agree that you will:
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Provide accurate information when contacting us.
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Use the Website responsibly.
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Respect our intellectual property rights.
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Comply with all applicable laws.
11. CHANGES TO THESE TERMS
We reserve the right to amend these Terms & Conditions at any time.
Any updates will be published on this page together with the revised "Last Updated" date.
Your continued use of the Website following any changes constitutes acceptance of the updated Terms.
12. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. CONTACT US
If you have any questions regarding these Terms & Conditions, please contact:
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
By using this Website, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.
Medical Disclaimer
Medical Disclaimer
Last Updated: 5 July 2026
I am not a licensed medical professional and not a dentist, osteopath or speech and language therapist. I provide all services within my scope of practice and training that I have undertaken and qualified for. TMJ Therapy® , dental acupuncture and acupressure and the use of the YTM ®Method as a complementary therapy to support orofacial health which does not replace conventional medical care. Please discuss with your healthcare provider before starting any complementary therapy. Please do not stop or change any medical treatment without consulting your healthcare provider. If you have severe pain, swelling, trauma or neurological symptoms please consult a dentist, GP or appropriate healthcare professional. Should you have any concerns or queries please contact us before embarking on treatment therapy.
The information provided on the 32 Pearls London Ltd website is intended for general educational and informational purposes only. While every effort is made to ensure the information is accurate and up to date, it should not be relied upon as medical, dental or healthcare advice.
By using this website, you acknowledge and accept the terms of this Medical Disclaimer.
1. NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE
The content published on this website, including text, images, articles, treatment information, videos and downloadable resources, is provided for general information only.
Nothing on this website should be interpreted as medical, dental, physiotherapy or other professional healthcare advice, diagnosis or treatment.
You should always seek advice from an appropriately qualified healthcare professional regarding any medical condition, symptoms or treatment decisions.
Never ignore or delay seeking professional medical advice because of information you have read on this website.
2. OUR SERVICES
32 Pearls London Ltd provides information regarding the following services:
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TMJ Therapy®
Dental Acupuncture and Acupressure -
YTM® Method Therapy
Every individual is different. The suitability of any treatment depends on your individual medical history, current health, clinical assessment and professional judgement.
Not every treatment is suitable for every patient.
3. NO GUARANTEE OF RESULTS
Healthcare outcomes vary from person to person.
Although many patients may experience improvements following treatment, 32 Pearls London Ltd cannot guarantee any specific outcome, improvement or resolution of symptoms.
Treatment responses are influenced by many factors, including individual health, medical history, lifestyle, compliance with professional advice and the nature of the condition being treated.
4. CLINICAL ASSESSMENT
Where treatment is provided, recommendations will only be made following an appropriate assessment.
Additional information, referrals or medical clearance may be required before treatment can proceed.
Treatment may be declined or postponed where it is considered inappropriate or where there are contraindications that could affect patient safety.
5. EMERGENCY MEDICAL CARE
This website is not intended for emergency medical situations.
If you believe you are experiencing a medical emergency, you should immediately contact the appropriate emergency services or attend your nearest Accident and Emergency (A&E) department.
6. THIRD-PARTY WEBSITES
This website may contain links to third-party websites, including the clinics where appointments may be booked.
These links are provided for convenience only.
32 Pearls London Ltd accepts no responsibility for the content, accuracy or privacy practices of third-party websites.
7. ACCURACY OF INFORMATION
We aim to keep all information on this website accurate and current.
However, healthcare knowledge continues to evolve and clinical guidance may change over time.
For this reason, we cannot guarantee that every piece of information will always be complete, current or applicable to your individual circumstances.
8. NO PRACTITIONER–PATIENT RELATIONSHIP
Accessing or using this website, sending an email or requesting information does not establish a practitioner-patient relationship with 32 Pearls London Ltd.
A professional therapeutic relationship is only established once an appointment has taken place, appropriate consent has been obtained and treatment has been accepted.
9. PROFESSIONAL RESPONSIBILITY
Where treatment is provided, it will always be based upon an individual assessment, informed consent and professional clinical judgement.
Patient safety will always take priority when determining whether treatment is appropriate.
10. CONTACT US
If you have any questions regarding this Medical Disclaimer, please contact:
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
By using this website, you acknowledge that you have read, understood and accepted this Medical Disclaimer.
Bookings, Cancellation & Refund Policy
Last Updated: 5 July 2026
32 Pearls London Ltd is committed to providing high-quality patient care while respecting the time of both patients and healthcare professionals. This Bookings, Cancellation & Refund Policy explains how appointment bookings, cancellations, refunds and rescheduling are managed.
By booking an appointment directly with 32 Pearls London Ltd, you agree to this policy.
1. APPOINTMENTS BOOKED THROUGH PARTNER CLINICS
32 Pearls London Ltd provides services at a number of independent clinics.
Where your appointment has been booked through one of these clinics, the clinic's own cancellation, refund and payment policies will apply.
Patients should refer to the relevant clinic directly for information regarding appointment changes, cancellations or refunds.
2. APPOINTMENTS BOOKED DIRECTLY WITH 32 PEARLS LONDON LTD
Where appointments are arranged directly with 32 Pearls London Ltd, including online consultations, YTM® Method Therapy, the following policy applies.:
Deposit £50 to secure appointment (redeemable/refundable with correct notice as below)
Payment can be made in full before starting YTM® Method Therapy or can be made in three instalments with the last payment received before the last session.
No other arrangements will apply and are final.
3. CANCELLATIONS
Patients are asked to provide as much notice as possible if they need to cancel or rearrange an appointment.
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Cancellations made at least 48 hours before the scheduled appointment may be rescheduled or, where payment has already been made, may be eligible for a full refund.
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Cancellations made with less than 24 hours' notice may be charged in full.
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Repeated short-notice cancellations may result in future appointments requiring payment in advance.
4. MISSED APPOINTMENTS
If you fail to attend your appointment without prior notice ("no-show"), the appointment fee may not be refunded.
Missed appointments prevent other patients from accessing treatment and result in clinical time being lost.
5. LATENESS
If you arrive late for your appointment, every effort will be made to provide your treatment within the remaining appointment time.
However:
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Your appointment may need to be shortened.
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Full treatment may not be possible.
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In some circumstances the appointment may need to be rescheduled and the full appointment fee may still be payable.
This is to avoid delays affecting other patients.
6. ONLINE CONSULTATIONS/THERAPY
Where consultations and therapy are provided using Zoom or another approved online platform:
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Patients are responsible for ensuring they have a suitable internet connection and compatible device.
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If technical difficulties occur on the patient's side, the consultation may not be extended.
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If technical issues arise due to 32 Pearls London Ltd, every reasonable effort will be made to continue the consultation/therapy or arrange a suitable alternative appointment without additional charge.
7. REFUNDS
Where a refund is appropriate, it will normally be processed using the original payment method.
Refunds may be issued where:
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An appointment is cancelled with sufficient notice.
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32 Pearls London Ltd cancels the appointment and an alternative cannot be arranged.
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A refund is required under applicable consumer protection legislation.
Refunds will not normally be provided where:
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A patient fails to attend an appointment.
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An appointment is cancelled with insufficient notice.
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Treatment has already been provided.
8. CLINICAL DECISIONS
Following assessment, it may be determined that treatment is not clinically appropriate or should be postponed.
Where this occurs before treatment has commenced, any fees paid for treatment that cannot proceed may be refunded or transferred to another appointment where appropriate.
Patient safety will always take priority over proceeding with treatment.
9. EXCEPTIONAL CIRCUMSTANCES
We recognise that emergencies and unforeseen circumstances can occur.
Requests relating to exceptional situations will be considered individually and any decision regarding refunds or rescheduling will be made at the discretion of 32 Pearls London Ltd.
10. CHANGES TO THIS POLICY
32 Pearls London Ltd reserves the right to amend this Cancellation & Refund Policy at any time.
The most recent version will always be available on this website.
11. CONTACT US
If you have any questions regarding this policy, please contact:
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
Complaints Procedure
Last Updated: 5 July 2026
At 32 Pearls London Ltd, we are committed to providing safe, professional and patient-centred care. We value feedback from our patients and use it to continually improve our services.
If you are unhappy with any aspect of the care or service you have received, we encourage you to tell us so that we can investigate your concerns fairly, promptly and respectfully.
1. OUR COMMITMENT
We aim to:
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Listen carefully to your concerns.
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Treat every complaint seriously and fairly.
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Investigate complaints promptly and objectively.
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Keep you informed throughout the process.
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Learn from feedback to improve the quality of our services.
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Resolve concerns wherever possible.
Making a complaint will not affect the care you receive from 32 Pearls London Ltd.
2. WHAT CAN YOU COMPLAIN ABOUT?
You may make a complaint regarding:
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TMJ Therapy® services
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Dental Acupuncture and Acupressure.
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YTM® Method Therapy.
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Professional conduct.
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Communication.
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Clinical care provided directly by 32 Pearls London Ltd.
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Online consultations and therapy.
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Administrative matters relating to our services.
3. COMPLAINTS ABOUT PARTNER CLINICS
32 Pearls London Ltd provides services from independent clinics.
If your complaint relates to:
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Reception staff
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Appointment booking
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Clinic facilities
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Parking
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Waiting areas
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Payments made directly to the clinic
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The clinic's administrative procedures
you should contact the relevant clinic directly, as each clinic manages its own complaints procedure.
Where appropriate, we will work with the clinic to help resolve any concerns relating to treatment provided by 32 Pearls London Ltd.
4. HOW TO MAKE A COMPLAINT
Complaints should be submitted as soon as reasonably possible after the event.
Please include:
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Your full name.
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Contact details.
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The date of your appointment.
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A clear description of your concerns.
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Any supporting information that may assist our investigation.
Complaints can be submitted by email to:
5. OUR COMPLAINTS PROCESS
Once your complaint has been received:
Step 1 – Acknowledgement
We aim to acknowledge your complaint within five working days.
Step 2 – Investigation
We will investigate the concerns raised, which may include reviewing clinical records, discussing the matter with those involved and gathering any relevant information.
Step 3 – Response
We aim to provide a full written response within 20 working days wherever reasonably possible.
If additional time is required due to the complexity of the complaint, we will keep you informed of our progress and explain the reasons for any delay.
6. CONFIDENTIALITY
All complaints will be handled confidentially and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information relating to your complaint will only be shared with those who need it to investigate and resolve the matter.
7. OUR APPROACH TO RESOLUTION
Where appropriate, we may:
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Provide an explanation.
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Offer an apology where appropriate.
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Clarify misunderstandings.
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Review our procedures.
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Introduce improvements to prevent similar issues occurring in the future.
Our aim is always to resolve concerns fairly, professionally and respectfully.
8. IF YOU REMAIN DISSATISFIED
If you remain dissatisfied after receiving our response, we will advise you of any appropriate next steps that may be available depending on the nature of your complaint.
Where applicable, you may also seek independent advice or contact the appropriate regulatory or professional organisation.
9. CHANGES TO THIS PROCEDURE
32 Pearls London Ltd reserves the right to amend this Complaints Procedure from time to time.
The latest version will always be published on this website.
10. CONTACT US
If you wish to make a complaint or have any questions regarding this procedure, please contact:
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
Accessibility Statement
Accessibility Statement
Last Updated: 5 July 2026
32 Pearls London Ltd is committed to ensuring that our website is accessible to as many people as possible, regardless of ability, technology or circumstance.
We aim to provide an inclusive online experience so that everyone can access information about our services, including TMJ Therapy®, Dental Acupuncture and Acupressure, and YTM® Method Therapy.
1. OUR COMMITMENT
We are committed to making our website as easy as possible to use for all visitors, including people who use assistive technologies such as screen readers, speech recognition software, screen magnifiers or keyboard navigation.
We continually review our website and make improvements where reasonably practicable to enhance accessibility and usability.
2. ACCESSIBILITY FEATURES
Where possible, our website is designed to:
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Use clear and simple language.
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Provide consistent page layouts and navigation.
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Use readable fonts and appropriate colour contrast.
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Support keyboard navigation where available.
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Include meaningful headings to assist navigation.
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Include alternative text for images where appropriate.
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Display content that is compatible with commonly used web browsers and modern devices.
As our website continues to develop, we will continue to improve its accessibility wherever reasonably possible.
3. THIRD-PARTY WEBSITES
Our website contains links to independent clinic websites where appointments may be booked.
32 Pearls London Ltd is not responsible for the accessibility of external websites or third-party services.
We encourage users to review the accessibility information provided by those organisations where available.
4. ASSISTIVE TECHNOLOGY
We aim for our website to work with commonly used assistive technologies, including:
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Screen readers.
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Keyboard-only navigation.
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Screen magnification software.
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Voice recognition software.
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Mobile accessibility features.
Website compatibility may vary depending on your browser, operating system and assistive technology.
5. REPORTING ACCESSIBILITY ISSUES
If you experience any difficulty accessing information on this website or require information in an alternative format, we encourage you to contact us.
We welcome feedback and will make every reasonable effort to:
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Resolve accessibility issues where possible.
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Provide information in an alternative format where appropriate.
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Improve the accessibility of our website for future visitors.
6. ONGOING IMPROVEMENTS
Accessibility is an ongoing process.
As technology, accessibility standards and our website continue to evolve, we will regularly review and improve the accessibility of our online services wherever reasonably practicable.
7. CONTACT US
If you have any questions about this Accessibility Statement or wish to report an accessibility issue, please contact:
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
We will do our best to respond promptly and assist you in accessing the information or services you require.
Patient Privacy Notice
Last Updated: 5 July 2026
At 32 Pearls London Ltd, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information.
This Patient Privacy Notice explains how we collect, use, store and protect your personal information when you receive treatment or healthcare services from us.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and our professional duty of confidentiality.
1. WHO WE ARE
The Data Controller responsible for your personal information is:
Rumana Husein
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
2. THE INFORMATION WE COLLECT
Depending on the treatment you receive, we may collect:
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Your name, address and contact details.
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Date of birth.
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Emergency contact details where appropriate.
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Medical and dental history.
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Current medications.
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Allergies.
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Relevant healthcare information.
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Treatment records and clinical notes.
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Assessment findings.
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Consent forms.
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Correspondence relating to your care.
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Information you provide during online consultations.
We only collect information that is relevant to providing safe and appropriate healthcare.
3. WHY WE COLLECT YOUR INFORMATION
We collect and process your information to:
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Assess your suitability for treatment.
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Provide safe and effective healthcare.
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Develop an appropriate treatment plan.
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Maintain accurate clinical records.
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Arrange appointments and communicate with you.
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Comply with legal and professional obligations.
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Protect your health and safety.
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Respond to questions or complaints.
4. OUR LAWFUL BASIS FOR PROCESSING
We process your information under one or more of the following lawful bases:
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Performance of a contract.
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Compliance with legal obligations.
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Legitimate interests.
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Provision of healthcare services.
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Your consent where required.
Health information is processed only where permitted under UK data protection legislation.
5. HOW WE STORE YOUR INFORMATION
Your personal information is stored securely using appropriate physical, electronic and administrative safeguards.
Access to patient information is restricted to authorised individuals who require access for the provision of healthcare or to fulfil legal obligations.
We regularly review our security procedures to help protect confidential information.
6. SHARING YOUR INFORMATION
We treat all patient information as confidential.
Your information will only be shared where appropriate and may include:
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Healthcare professionals involved in your care.
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The clinic where your treatment is provided.
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Your GP or another healthcare professional where you have requested or consented to this, or where required for your care.
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Regulatory or legal authorities where disclosure is required by law.
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Secure service providers who support our business operations.
We will never sell your personal information.
7. ONLINE CONSULTATIONS/THERAPY
Where consultations/therapy services are provided remotely, Zoom may be used.
Reasonable steps are taken to protect the confidentiality of online consultations.
Patients should also ensure they are in a private environment and using a secure internet connection where possible.
8. CHILDREN'S INFORMATION
32 Pearls London Ltd provides treatment for both adults and children.
Where appropriate, information relating to children will be collected and processed with the involvement of a parent or legal guardian and in accordance with applicable law.
9. HOW LONG WE KEEP YOUR INFORMATION
Clinical records are retained only for as long as required by legal, professional and regulatory requirements.
When records are no longer required, they will be securely destroyed or permanently deleted.
10. YOUR RIGHTS
Under UK GDPR you have the right to:
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Access your personal information.
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Request correction of inaccurate information.
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Request restriction of processing where applicable.
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Object to certain processing.
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Request deletion where legally appropriate.
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Withdraw consent where processing is based upon consent.
Some rights may be limited where we have legal or professional obligations to retain clinical records.
11. CONFIDENTIALITY
Maintaining patient confidentiality is a fundamental part of our professional responsibilities.
Your information will only be disclosed without your consent where:
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We are legally required to do so.
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There is a safeguarding concern.
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There is a serious risk of harm to you or another person.
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Disclosure is otherwise permitted or required by law.
12. COMPLAINTS
If you have concerns about how your personal information has been handled, please contact us in the first instance so we can investigate your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your information has been processed unlawfully.
13. CHANGES TO THIS NOTICE
This Patient Privacy Notice may be updated from time to time to reflect changes in legislation or our working practices.
The latest version will always be available on our website.
14. CONTACT US
If you have any questions about this Patient Privacy Notice or how your personal information is handled, please contact:
Rumana Husein
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
Consent to Treatment Policy
Last Updated: 5 July 2026
At 32 Pearls London Ltd, we are committed to providing safe, ethical and patient-centred care. Before any assessment or treatment is carried out, we will ensure that you have been provided with sufficient information to make an informed decision about your care.
This policy explains how consent is obtained and managed for all services provided by 32 Pearls London Ltd.
1. OUR COMMITMENT TO INFORMED CONSENT
Consent is a fundamental part of healthcare and is based on mutual trust, clear communication and respect for patient choice.
Before treatment begins, we will explain:
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The purpose of the assessment or treatment.
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What the treatment involves.
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The expected benefits.
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Any known risks or possible side effects.
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Alternative treatment options where appropriate.
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The likely consequences of choosing not to receive treatment.
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The opportunity to ask questions before making a decision.
Treatment will only proceed once appropriate consent has been obtained.
2. SERVICES COVERED BY THIS POLICY
This policy applies to all services provided by 32 Pearls London Ltd, including:
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TMJ Therapy® services.
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Dental Acupuncture and Acupressure.
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YTM® Method Therapy.
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Online consultations where treatment advice is provided.
3. GIVING CONSENT
Consent may be given verbally or in writing, depending on the nature of the assessment or treatment.
For treatments involving higher levels of intervention or where clinically appropriate, written consent may be requested before treatment begins.
By giving consent, you confirm that:
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You understand the information provided.
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You have had the opportunity to ask questions.
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Your questions have been answered satisfactorily.
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You are making your decision voluntarily.
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You agree to proceed with treatment.
4. ONGOING CONSENT
Consent is an ongoing process rather than a one-time event.
We will regularly check that you remain comfortable with your treatment and understand any changes to your treatment plan.
You are free to ask questions or request further information at any stage.
5. WITHDRAWING CONSENT
You have the right to withdraw your consent at any time.
If you decide to stop treatment:
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Your decision will be respected.
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Treatment will stop unless immediate action is required to protect your safety.
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We will discuss any implications that discontinuing treatment may have for your care.
Choosing not to continue treatment will not affect your right to receive respectful and professional care.
6. CONSENT FOR CHILDREN
32 Pearls London Ltd provides treatment for both adults and children.
Where a patient is under the age of 18 years, consent will be obtained from a parent, legal guardian or another person with legal authority where required by law.
Where appropriate, children and young people will also be involved in discussions about their care and encouraged to participate in decisions according to their age, understanding and level of maturity.
7. CAPACITY TO CONSENT
Before treatment, we will take reasonable steps to ensure that each patient has the capacity to understand the information provided and make an informed decision.
Where a patient lacks the legal capacity to provide consent, treatment will only proceed in accordance with applicable legislation and professional guidance.
8. WHEN TREATMENT MAY NOT PROCEED
Treatment may be postponed or declined where:
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Appropriate consent has not been obtained.
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There are medical contraindications.
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Further medical assessment or referral is required.
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Treatment is not considered to be clinically appropriate.
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Patient safety may be compromised.
Our primary responsibility is always the safety and wellbeing of our patients.
9. CLINICAL RECORDS
A record of the consent discussion and the patient's decision will be documented within the clinical record where appropriate.
This helps ensure continuity of care and demonstrates that informed consent has been obtained.
10. QUESTIONS ABOUT YOUR TREATMENT
We encourage patients to ask questions before, during and after treatment.
Our aim is to ensure that every patient understands their treatment options and feels confident in the decisions they make regarding their healthcare.
11. CHANGES TO THIS POLICY
This Consent to Treatment Policy may be reviewed and updated from time to time to reflect changes in legislation, professional guidance or clinical practice.
The latest version will always be available on our website.
12. CONTACT US
If you have any questions regarding this Consent to Treatment Policy, please contact:
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
Online Consultation/Therapy (Zoom) Policy
Last Updated: 5 July 2026
32 Pearls London Ltd offers online consultations/therapy where appropriate to provide professional advice, assessment and support to patients who are unable to attend an appointment in person.
This policy explains how online consultations/therapy are delivered and outlines the responsibilities of both the practitioner and the patient to ensure a safe, effective and confidential consultation.
By participating in an online consultation, you acknowledge that you have read and understood this policy.
1. ONLINE CONSULTATION/THERAPY SERVICES
Online consultations may be offered for services provided by 32 Pearls London Ltd where clinically appropriate, including:
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YTM® Method Therapy consultations.
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Follow-up appointments.
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Patient education and self-management advice.
Not all conditions are suitable for remote assessment. Where an in-person examination is necessary, you will be advised accordingly.
2. ONLINE CONSULTATION PLATFORM
32 Pearls London Ltd currently uses Zoom to conduct online consultations and therapy services.
Reasonable steps are taken to ensure consultations/therapy are carried out securely and confidentially.
Patients are encouraged to review Zoom's own Privacy Policy before using the platform.
3. APPOINTMENT BOOKINGS
Online consultations/therapy arranged directly through 32 Pearls London Ltd will be confirmed by email.
You will receive instructions for joining your consultation before your scheduled appointment.
Where appointments are booked through one of the clinics where services are provided, the clinic's booking procedures may apply.
4. PATIENT RESPONSIBILITIES
To help your consultation run smoothly, you are asked to:
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Join the meeting on time.
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Ensure you have a stable internet connection.
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Use a device with a working camera and microphone.
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Choose a quiet, private location where you feel comfortable discussing your healthcare.
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Ensure sufficient lighting where visual assessment may be required.
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Provide accurate and complete information about your medical history and current symptoms.
If another person is present during your consultation, please inform your practitioner at the start of the appointment.
5. LIMITATIONS OF ONLINE CONSULTATIONS
Remote consultations have limitations.
As your practitioner cannot carry out a physical examination, certain conditions may not be suitable for assessment or treatment online.
Where necessary, you may be advised to:
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Arrange an in-person appointment.
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Consult your GP.
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Seek dental or medical assessment.
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Attend an urgent care service or emergency department if clinically appropriate.
Patient safety will always take priority.
6. CONFIDENTIALITY
Online consultations/therapy are conducted in accordance with our professional duty of confidentiality and our Patient Privacy Notice.
Reasonable measures are taken to protect your personal information during online consultations/therapy.
Patients are also responsible for maintaining their own privacy by ensuring they participate from an appropriate private environment.
7. RECORDING CONSULTATIONS/THERAPY
Patients must not record online consultations/therapy without the prior written consent of 32 Pearls London Ltd.
Likewise, 32 Pearls London Ltd will not routinely record consultations/therapy without your knowledge and explicit consent.
Where recording is agreed, you will be informed of the purpose of the recording and how it will be stored.
8. TECHNICAL ISSUES
Although every effort is made to provide a reliable online consultation and therapy service, technical difficulties may occasionally occur.
If a technical issue arises:
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We will make reasonable efforts to reconnect.
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Where appropriate, the consultation/therapy may continue by an alternative agreed method.
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If the consultation/therapy cannot safely continue, it will be rescheduled at the earliest suitable opportunity.
9. FEES, CANCELLATIONS AND REFUNDS
Online consultations/therapy are subject to the 32 Pearls London Ltd Cancellation & Refund Policy.
Patients are requested to provide at least 24 hours' notice if they need to cancel or rearrange an appointment.
10. EMERGENCY MEDICAL SITUATIONS
Online consultations/therapy are not suitable for medical or dental emergencies.
If you are experiencing severe pain, difficulty breathing, uncontrolled bleeding, signs of a medical emergency or any other urgent condition, you should contact the appropriate emergency services or attend your nearest Accident and Emergency (A&E) department immediately.
11. CHANGES TO THIS POLICY
32 Pearls London Ltd may review and update this Online Consultation Policy from time to time to reflect changes in legislation, technology or clinical practice.
The latest version will always be available on this website.
12. CONTACT US
If you have any questions regarding this Online Consultation (Zoom) Policy, please contact:
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
UK GDPR & Data Protection Policy
Last Updated: 5 July 2026
32 Pearls London Ltd is committed to protecting the privacy, confidentiality and security of personal information. We recognise the importance of safeguarding personal data and are committed to processing all information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains our commitment to data protection and how we meet our legal responsibilities when processing personal information.
1. OUR COMMITMENT
32 Pearls London Ltd is committed to:
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Processing personal information lawfully, fairly and transparently.
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Collecting only the information necessary to provide our services.
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Keeping personal information accurate and up to date.
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Protecting personal information against unauthorised access, loss, misuse or disclosure.
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Respecting the privacy rights of our patients, website visitors and other individuals.
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Continually reviewing our data protection practices.
2. DATA CONTROLLER
The Data Controller responsible for personal information processed by 32 Pearls London Ltd is:
Rumana Husein
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
3. THE INFORMATION WE PROCESS
Depending on our relationship with you, we may process:
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Personal identification details.
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Contact information.
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Medical and dental information relevant to treatment.
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Clinical records.
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Appointment information.
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Correspondence.
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Payment information where applicable.
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Website usage information.
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Information relating to online consultations.
We only process information that is necessary for the purposes for which it was collected.
4. DATA PROTECTION PRINCIPLES
We process personal information in accordance with the UK GDPR principles by ensuring that personal data is:
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Processed lawfully, fairly and transparently.
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Collected for specified and legitimate purposes.
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Limited to what is necessary.
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Accurate and kept up to date.
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Retained only for as long as necessary.
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Processed securely using appropriate technical and organisational measures.
5. LAWFUL BASIS FOR PROCESSING
We process personal information where there is a lawful basis to do so, including:
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Your consent.
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Performance of a contract.
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Compliance with legal obligations.
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Legitimate interests.
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The provision of healthcare and management of health information where permitted by law.
6. SPECIAL CATEGORY DATA
As a healthcare provider, we process special category personal data, including health information.
This information is only processed where necessary for the provision of healthcare, patient safety, legal obligations or other purposes permitted under UK GDPR.
We treat all health information as strictly confidential.
7. DATA SECURITY
32 Pearls London Ltd takes appropriate technical and organisational measures to protect personal information.
These measures include:
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Secure storage of patient records.
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Restricted access to confidential information.
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Password-protected electronic systems.
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Secure email and communication practices where appropriate.
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Regular review of our data protection procedures.
While every reasonable effort is made to protect personal information, no electronic system can be guaranteed to be completely secure.
8. DATA SHARING
Personal information will only be shared where necessary and appropriate, including:
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Healthcare professionals involved in your care.
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Partner clinics where treatment is provided.
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Professional advisers.
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Secure service providers supporting our business.
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Regulatory or legal authorities where disclosure is required by law.
32 Pearls London Ltd will never sell your personal information.
9. DATA RETENTION
Personal information is retained only for as long as necessary to:
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Provide healthcare services.
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Meet legal and professional record-keeping obligations.
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Resolve complaints or disputes.
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Protect legitimate business interests.
When information is no longer required, it will be securely destroyed or permanently deleted.
10. YOUR RIGHTS
Under UK GDPR, you have the right to:
-
Access your personal information.
-
Request correction of inaccurate information.
-
Request deletion where applicable.
-
Request restriction of processing.
-
Object to certain processing activities.
-
Request data portability where applicable.
-
Withdraw consent where processing is based on consent.
Requests should be submitted using the contact details below.
11. DATA BREACHES
If a personal data breach occurs, 32 Pearls London Ltd will investigate the incident promptly and take appropriate action to minimise any risk.
Where required by law, relevant individuals and the Information Commissioner's Office (ICO) will be notified in accordance with UK GDPR requirements.
12. STAFF CONFIDENTIALITY
Any person working for or on behalf of 32 Pearls London Ltd who has access to personal information is expected to maintain strict confidentiality and comply with this policy.
Personal information will only be accessed where necessary for legitimate business or clinical purposes.
13. POLICY REVIEW
This policy will be reviewed periodically and updated where necessary to reflect changes in legislation, regulatory guidance or business practices.
The most recent version will always be published on our website.
14. CONTACT US
If you have any questions regarding this UK GDPR & Data Protection Policy or wish to exercise your data protection rights, please contact:
Rumana Husein
Data Controller
32 Pearls London Ltd
Centre of Dental Excellence
46 Church Road
Stanmore
Middlesex HA7 4AH
Email: 32pearlslondon@gmail.com
If you remain dissatisfied with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights and data protection legislation.